Comments Report

This report shows all meters that include comments. Comments are free form and are generated from Neptune^® 360™ mobile reads. The report separates comments by route, and if you export the report to an Excel file, each report displays on a separate worksheet.

What You Can See and Do in This Window

Click a link to display the related information or step-by-step procedure.

Run the Report

Reports Field Descriptions

Run the Report

Follow the steps to run the report. After running the report, some reports have Route and Group filters you can apply to narrow down the data in the report grid:

Route – filter the report by the selected route. You can filter by only one route at a time. If you do not select a route, then the report displays all routes by default.
Group – if filtering by Groups is available, by default, reports display endpoints in all Groups within your network. You can include only endpoints for a selected group in your report, or exclude endpoints within a selected group.

Click the report name.
If required, select a date in the To and From fields to display the report within a specific date range. Some reports have only one date for selection.

To filter the report by a specific route, in the Route field, select the route. If you do not select a route, all routes are included in the report.
To run the report by a specific group, in the Group field, select the group.

To include or exclude endpoints within a group, do one of the following:

Include all endpoints within all groups in your network – this is the default; no additional selection is required.
Include only the endpoints in a selected group – click Include, and then select the group.
Exclude all endpoints within a selected group – click Exclude, and then select the group. The report displays all endpoints within all groups, except the selected group.

Select other options specific to the report, as required.

Important! if the report requires an account endpoint or ID, you can enter the first few numbers and then click Submit to display a list from which you can select.

If required, click Submit to run the report.

Each report shows related data in grid or table format.

See the following table for the description of each field within a report.

Customize a Report Grid

After you run a report, apply the following options to customize the report grid.

Report Grid Customization Options
To...	Complete These Steps
Export the report details to a PDF or Excel file,	Click to display the export options, and then select the desired option. You can print and save the PDF or Excel file.
Sort data in a column in either ascending or descending order,	Next to the column header, click and then select the desired sort order.
Customize the columns that appear in the report,	If available for the report, click Table Settings to display the Add or Remove Columns window. Not all columns display by default. Select and deselect the columns you want to show or hide in the report, and then click Ok to set the column configuration. If you want to split the export file by route, select the Split by routes when export check box. The system creates a separate tab for each route in the Export Excel file and a separate page for each route in the exported PDF file. Note: The split by routes function is available only for reports that include a Cycle/Route column.
Change the placement of a column in the grid,	Click and drag the column heading to the new location on the grid.
Access the Customer Inquiry page for more details on the column data,	If available for the report, click in the column for which you want more detail to display the detail on the Customer Inquiry page.

Reports Field Descriptions

The following table defines all fields that appear on the reports, in alphabetical order.

Important! Note that the table includes fields that may appear on only a specific report.

**Reports Field Descriptions**
Field	Description
Account Number (#)	Account number associated with the endpoint.
Account Name	Customer name on the account.
Account Status	The status of the account.
Accuracy (decimal / percentage)	Percentage of how accurate the value returned from the Geocodio database is. 100% = the exact input was returned. 80% = very close to the input with minor changes made.
Accuracy Type	The location on or around the premises against which the geocoding is measured for accuracy. For example: Rooftop, or main structure on the premises. On the street in front of the premises. In front of the premises on the street. The nearest rooftop. An intersection between two streets. A central point on the street. In the premises zip code. In the premises city. In the premises county. In the premises state.
Address / Premises Address	Short version of the customer address associated with the account. Includes address lines 1 and 2.
AMR / AMI	Indicates whether the endpoint is read by AMR or AMI.
Avg Consumption	Average daily consumption.
Avg Daily Flow (Event)	Average number of gallons (or alternate unit of measure) consumed during the recorded days of potential leaks.
Avg Daily Flow (Prior)	Average number of gallons (or alternate unit of measure) consumed prior to the recorded days of potential leaks. Compare this number to the Avg Daily Flow (Event) consumption.
Avg Elapsed Time (mm:ss)	Average time elapsed for each reading captured.
Avg Route Avg	The route average since the inception of the route when readings began.
Avg vs Route Avg (mm:ss)	Difference between the average and the route average readings. Route average is calculated based on AMR readings and AMI readings are excluded.
Backfill	Endpoint displays Yes if the date and time of the last read compared to the current time is greater than 24 hours, then the endpoint is in backfill.
Begin Date	Seven days prior to current date.
Changed Parameter	Field changed from the mobile app.
City	City of the meter location.
Codes	Comment codes associated with the endpoint/ meter. Codes are displayed as [Code]-[Description].
Comments	Free-form notes that apply to the report data.
Comment Codes	Comment codes associated with the endpoint. Codes are displayed as [Type] [Code]-[Description]. [Type] is abbreviated as CC.
Consec Days	Number of consecutive days the system recorded no flow or a potential reverse flow on one or more meters. AMR Day of No Flow report–largest range of consecutive days with No Flow detected during the last 35 days.
Consumption	Total volume of consumption (by hour or by day) for the meter / endpoint. Applies to both active and inactive endpoints.
Consumption Flag	Current Consumption Flag (Reverse Flow Status) Code.
Conv	UOM Unit of Measure. conversion, if applicable.
Created Date	Date and time the premises was geocoded.
Cycle / Route	Route ID that the endpoint is contained in. The route ID is a combination of company code, office, cycle, and route. On the Productivity report, this ID is a link to the Route Drilldown, a summary of historical statistics for the meter.
Date	Date when customer notes are recorded, or date the specific geocode was last updated, in MM/DD/YYYY format.
Date / Time	Date and timestamp corresponding with the reading, in MM/DD/YYYY 24HH:MM:SS format. Coded Notes report – date and time stamp when the code was entered.
Days	Total number of consecutive days the system recorded a potential reverse flow on one or more meters.
Days of Low Power	Number of days at low power.
Days Range	Range of days associated with the days of consumption.
Days Since Last Read	Number of days since the system received the last valid reading.
End Date	Current date.
Endpoint Battery Life	The voltage percentage remaining on the battery.
Endpoint Configuration	The style of endpoint, such as wall, pit, internal antenna, external antenna.
Endpoint ID	The identification number for the endpoint.
Endpoint Type	Brand of endpoint, such as ATT, Verizon, or FirstNet.
Event Start Read Date	Date stamp of the first day of the event where all received intervals had consumption.
Event Stop Read Date	Date stamp of the last day of the event where all received intervals had consumption. Displays Active if the event has not ended (last day of data shows consumption in every received interval).
Firmware Version / Endpoint Firmware Version	Version of the firmware currently installed on the endpoint.
First Heard	Date and time stamp of the first reading for the found endpoint, in MM/DD/YYYY HH:MM:SS (24-hour time) format.
Flag Start Read Date	Date and time the reading began, in MM/DD/YYYY format. Note: For the Reverse Flow Report, this is for AMI only.
Flag Stop Read Date	Date and time the reading ended, in MM/DD/YYYY format. Note: For the Reverse Flow Report, this is for AMR only.
Flag Type	Type of Reverse Flow flag reported: Major. Minor. 24-Hour. 35-Day.
Flow Type	Intermittent or continuous.
Initial Event DateTime	Date and time of the first low power event.
Group	List of all groups for the utility.
High Limit	Highest reading expected for the endpoint, as determined by the billing system.
Import Date	Date the reading was imported into Neptune 360, in MM:DD:YYYY format.
Install Date	The date the endpoint was installed.
Inactive Since	The date and time stamp when the meter / endpoint was set as inactive.
Initial Event DateTime	Date and time of the first low power event.
Invalid Read	An invalid reading recorded for the endpoint.
Invalid Reading Date	Date and time stamp for the invalid reading recorded, in MM/DD/YYYY HH:MM:SS format.
Keyed Reading	Meter reading that is manually keyed into the system.
Last Read	Last valid reading for the endpoint regardless of the entered start and end dates.
Last Read Date	Date and time stamp for the last valid reading recorded, in MM/DD/YYYY HH:MM:SS format.
Last Reading	Most recent meter reading. Depending on the report, this may be the last invalid reading.
Last Reading Timestamp	Date and time of the last meter reading in MM/DD/YYYY HH:MM:SS format. Depending on the report, this may be the last invalid reading.
Last Transmission Date	The date and time the endpoint last transmitted date, in MM/DD/YYYY HH:MM:SS format.
Latitude	Latitude of the meter location.
Longitude	Longitude of the meter location.
Low Limit	Lowest reading expected for the endpoint / meter, as determined by the billing system. Note: High Limit, Reading, and Low Limit are values at the time the failure occurred. The High and Low Limits must be saved since an import updates those values.
Max Elapsed Time (mm:ss)	Maximum time elapsed between readings captured.
Max Route Avg	Maximum route average.
Max vs Route Avg (mm:ss)	Difference between the maximum and the route average readings. Route average is calculated based on AMR readings and AMI readings are excluded.
Meter or Meter Number	Meter ID to which the report data applies.
Meter Reader	Coded Notes report - Name of the meter reader who input the note. This may not be the same meter reader who initially read the meter. Other reports - First and last name of the meter reader.
Meter Size	Diameter of the meter (in inches).
Meter Type	Type of meter installed on the customer premises.
Min Elapsed Time (mm:ss)	Minimum elapsed time between readings being captured.
Min Route Avg (mm:ss)	Minimum route average reading.
Min vs. Route Avg (mm:ss)	Difference between the minimum and the route average readings since the inception of the route when readings began. Route average is calculated based on AMR readings and AMI readings are excluded.
MIU or MIU ID	Endpoint ID to which the report data applies.
MIU Status	Status of the meter / endpoint. See the Complete, Incomplete, and Skipped KPI for a definition of the status abbreviations.
Mobile Message Mode	Endpoint displays Yes under these conditions: Firmware version is prior to the 2.3.220729.503793x build and the endpoint has not received a reading in 72 hours. Firmware version is after the 2.3.220729.503793x build and the endpoint has not received a reading in 27 hours. The report may display a reading-related message when you hover over the warning symbol () at the beginning of the report row.
Name	Customer name on the account.
Num Comments	Number of meters that had a comment code or freeform note added.
Num Meters	Number of meters assigned to the meter reader for the specified day.
Num RD	Number of meters captured by the meter reader for the specified day.
Num UR	Number of unread meters for the meter reader for the specified day.
Num SK	Number of skipped readings by the meter reader for the specified day.
Number	Account number associated with the endpoint.
Never Received	Endpoints that have been claimed by a site, but not heard.
Past Due	Endpoints that have been heard previously but not heard in X days (default is 3 days, but you can configure the number of days).
Premises	Physical location of the meter or endpoint.
Premises Key	Identification key for the premises location.
Premises Address	Address for the physical location which includes address lines 1 and 2.
Premises Latitude	Latitude for the physical location.
Premises Longitude	Longitude for the physical location.
Problem	Never received. Invalid reads. Past Due.
Read Att	Number of read attempts.
Read Date	Date of the most recent valid reading for the specified day in MM/DD/YYYY format.
Read Fail	Type of read failure the reading device assigns.
Read Seq (Sequence)	Meter read order determined by the billing system.
Reading	AMI Endpoint Maintenance Report and Meters with Readings or Notes Report – most recent reading that is valid, within the date range. AMR Days of No Flow Report – reading corresponding to the day when the 35 Day No Flow value was reported. High / Low Limits Fail Report – corrected reading recorded for the endpoint. Endpoint Consumption – last reading of the day or hour, depending on the interval. Found Meters Report – last reading for the endpoint. High Consumption Report – latest reading on the day high consumption occurred. Reverse Flow Report – most recent reading corresponding with the reverse flow in the reported range.
Reason Not Geocoded	The reason the meter was not geocoded in the import file. Among the reasons is that the meter accuracy does not reach the required threshold.
Register ID	ID number for the register attached to the meter.
Route	List of all routes for the utility.
Route ID	The identifier for the route that the endpoint is contained in. The route ID is a combination of company code, office, cycle, and route.
Site ID / Name	Site identification number and site name.
SK Rate	The percentage of readings that were skipped for the route by the meter reader for the specified day (SK / Num Meters). Value is displayed in percentage format with one decimal.
SK Rate Route Avg	Route average rate of skipped readings. Number of unread meters for the meter reader for the specified day.
SK Rate vs Route Avg	Difference between the skipped rate and the route average since the inception of the route when readings began. Value is displayed in percentage format with one decimal.
Soft Disconnect End Date	End date of the Soft Disconnect period.
Soft Disconnect Start Date	Start date of the Soft Disconnect period.
Start Time	Time the readings began for the route (timestamp of the first AMR read captured) in HH:MM:SS (24 hour) format. AMI rows should be blank or display a dash ( - )
State / Province	State or province of the meter location.
Status	Status of the meter / endpoint. See the Complete, Incomplete, and Skipped KPI for a definition of the status abbreviations.
Stop Time	Time the readings ended for the route (timestamp of the first AMR read captured) in HH:MM:SS (24 hour) format. AMI rows should be blank or display a dash ( - )
Tamper Type	The suspected type of tampering the meter experienced causing a disruption in flow. Tamper types are: Minor Reverse / No Flow. Major Reverse / No Flow. No Flow. Cut Wire. Major Reverse Flow. Minor Reverse Flow.
Threshold	Status threshold of the meter.
Total Elapsed Time (hh:mm)	Total time it took to capture all readings ([Stop time] – [Start time])
Total MIUs	Never Received. Invalid Reads. Past Due.
Total Route Average	Average for the total number of meter readings on the route.
Total vs Route Avg (hh:mm)	Difference between the total and the route average readings since the inception of the route when readings began. Route average is calculated based on AMR readings and AMI readings are excluded.
UOM	Unit of measure for the water consumption: Cubic feet. Cubic meters. Gallons. Imperial gallons. Litres.
Value After	Value of the field that was changed to in the Mobile app.
Value Before	Value of the field from the import file.
Warning Symbol	Indicates an issue with the associated endpoint. Hover over the symbol to display suggestions to troubleshoot the endpoint.
Zip Code	Zip Code of the meter location.

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