Alert Notifications

You can view the events and corresponding alerts for your utility and define the thresholds for each event. The system sends permissioned users an alert when the equipment meets the threshold for a particular event. The thresholds you define are the minimum number of days within a range of days during which an event occurs that triggers an alert.

You can add and edit alerts, add groups to and remove groups from an alert, and select notifications for subscribers. Subscribers can receive alert notifications by email, by an Action Center notification, or both, depending on the subscriber options you select. Alert emails include a link to the current KPI report showing endpoints that exceeded the threshold. The Group by Events email also has a link to display the account and the day of the alert in the Customer Inquiry page.

The events for which you define the thresholds are:

• Continuous Consumption (Critical, Warning, Minimal thresholds) – endpoints recorded as having continuous consumption at each 15-minute interval reading over a 24-hour period.
• Major Reverse Flow – endpoints recorded as having a major reverse flow over the past 24-hour period within the specified range of days.
• Gateway Status – status of gateways based on the time elapsed since the last synchronization.
• Continuous Consumption by Group – endpoints within a specified Group with consumption in 100% of each 15-minute interval during a 24-hour period.
• Major Reverse Flow by Group – endpoints within a specified Group reporting a major reverse flow.
• Pressure – minimum and maximum threshold for water pressure. The minimum threshold is 20 PSI (137.89 kPa) and the maximum threshold is 175 PSI (1,206.58 kPa).
• Temperature – minimum and maximum threshold for water temperature. The minimum temperature is +32.9F (0.5C) and the maximum temperature is +141F (+60.5C)

 

 

What You Can See and Do in This Window

Click a link to display the related information or step-by-step procedure. Note that you may have access only to certain functions based on your role.

Action Options

Display by Group Alert Details	–
Edit an Alert Threshold	–
Edit an Alert by Group	Add or Remove a Group
–	Select Alert Notifications
–	Add Subscribers
–	Add an Alert

Display by Group Alert Details

You can display the details for events that are by group, which are Continuous Consumption by Group and Major Reverse Flow by Group.

1. In the Alert Notifications panel, click an alert or click and expend and alert group and then click an alert in the list.
2. Click an alert in the list.

The Manage Alerts panel shows:

• Alert name.

• Groups included on the alert.
• List of active users for the site ID (name and address).
• Email check box – indicates alert notification enabled via email for the user.
• Action Center check box – indicates alert notification enabled via the Action Center for the user.

 

 

Edit an Alert Threshold

You can define thresholds for Continuous Consumption and Gateway Status alerts at three levels:

• Normal.
• Warning.
• Critical.

Major Reverse Flow is always a critical alert.

You can also define minimum and maximum thresholds for meter pressure and temperature for meters that include these readings.

 

See Email Notifications to view or update the verbiage displayed in the alert email. The email also contains links to each affected endpoint.

1. In the Alert Notifications panel, click the event for which you want to set or edit the threshold.
2. In the Manage Alerts panel, click Edit to enable the fields.
3. In each field, type or select the number of days or hours at which the system generates an alert email.

4. Click Save to set the thresholds.

 

 

Edit an Alert by Group

You can edit the name of an alert, add and remove groups, select notification methods for subscribers, and link to Group Management.

1. Click an alert or click and expend and alert group and then click the alert you want to edit.
2. Click Edit to enable the fields.
3. In the Enter Alert Name field, type a new alert name, if desired.
4. If you want to view group details on the Group Management page, click next to the group name.
5. Click Save to save the edits.

 

 

Add or Remove a Group

1. Click the alert group to which you want to add a group.
2. Click Edit to enable the fields.
3. To add a group, clickAdd Group.
4. Clickin the Select field to select the group to add.
5. If you want to remove a group from the alert, clicknext to the group name.
6. Click Save to save the group addition or removal.

 

 

Select Alert Notifications

You can send an alert notification by email or by an Action Center notification to any subscriber of the alert. The first person on the subscribers list is always the current user. Next in the list are any users already subscribed to the alert in alphabetic order, and third in the list are all unsubscribed users in alphabetic order.

If you do not have permissions to add, edit, or delete alerts then you will only see your user in the list and the edit will only allow you to subscribe or unsubscribe your user.

1. Click an alert or click and expend and alert group and then click the alert you want to edit.
2. Click Edit to enable the fields.
3. In the Subscribers grid, click the check box below the icon (email and Action Center) for each subscriber you want to receive an alert. You can select the check box for both icons.
4. Click Save to save the alert notifications.

 

 

Add Subscribers

You can add subscribers to any alert and search for subscribers that you do not see on the grid. The grid displays the name of each user in your utility network, the user email, and check boxes selected to indicate the alerts (email or Action Center) a user receives as a subscriber.

1. Click an alert or click and expend and alert group and then click the alert you want to edit.
2. Click Edit to enable the fields.
3. If you do not see the user you want to add already in the subscriber grid, then in the search field, enter the user name.
4. In the appropriate column, click the check box to enable an email alert for the subscriber, an Action Center alert, or both.

You can deselect one or both check boxes to disable the alerts for a subscriber.

5. If you want to update the alert options for other subscribers, repeat step 5 for each subscriber.
6. Click Save.

 

 

Add an Alert

When you add an alert, you must add at least one group to the alert.

1. Click an alert or click and expend and alert group and then click the alert you want to edit.
2. Click Add Alert.
3. In the Enter Alert Name field, type a new alert name.
4. Add groups and select alert notifications as desired.
5. Based on the alert type, you may also define minimum and maximum alert thresholds.
6. Click Save to save the new alert.